Best Practices

In order to provide high quality service to our customers, Ameritrust has adopted best practices.

Customer Obsession:
Treat all customers with respect; return phone calls and emails promptly.

Communication:
Educate customers about the loan transaction; assist with decision-making and identify what to expect going forward; inform customers about loan status and loan products in a timely fashion.

Partners:
Work with lenders who meet Ameritrust®'s stringent requirements, including integrity and confidentiality.

Quality:
Each loan will meet Ameritrust® guidelines to assure quality products; provide mortgage products that meet individual financial needs; we take steps to identify and eliminate fraud in our mortgage products.

Privacy and Security:
All loans are subject to the Ameritrust® privacy and security policy; at no time will we sell or rent our customer lists.

Training:
All employees attend university-style training to support our vales of personal growth and to equip our employees to provide the best service and quality loans.

Process and Procedure:
Ameritrust® ensures the most stringent procedures when processing a loan; each loan is assigned to a team which moves the loan through the process.

Culture:
Ameritrust® employees work in a family-friendly environment; our employees are customer obsessed.

Licensing: Ameritrust operates under the following licenses in these states: 

  • Licensed by the State of Alabama - License # MC-21046,

  • Licensed by the State of Florida - License # CL0704027,

  • Licensed by the State of Georgia - License # 22662,

  • Licensed by the State of North Carolina - License # L145444,

  • Licensed by the State of South Carolina - HUD Exempt,

  • Licensed by the State of  Tennessee - License # 3610,

  • Licensed by the State of Virginia State Corporation Commission - License
    # MC-4939.