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Best Practices
In order to provide high quality service to our customers, Ameritrust has adopted best practices.Customer Obsession:
Treat all customers with respect; return phone calls and emails promptly.
Communication:
Educate customers about the loan transaction; assist with decision-making and identify what to expect going forward; inform customers about loan status and loan products in a timely fashion.
Partners:
Work with lenders who meet Ameritrust®'s stringent requirements, including integrity and confidentiality.
Quality:
Each loan will meet Ameritrust® guidelines to assure quality products; provide mortgage products that meet individual financial needs; we take steps to identify and eliminate fraud in our mortgage products.
Privacy and Security:
All loans are subject to the Ameritrust® privacy and security policy; at no time will we sell or rent our customer lists.
Training:
All employees attend university-style training to support our vales of personal growth and to equip our employees to provide the best service and quality loans.
Process and Procedure:
Ameritrust® ensures the most stringent procedures when processing a loan; each loan is assigned to a team which moves the loan through the process.
Culture:
Ameritrust® employees work in a family-friendly environment; our employees are customer obsessed.
